Our FAQs

We need your Patient Data Sheet, which we will sent you after your initial contact which you can start by completing our online form.

For spinal surgeries, we need x-rays in four views (AP, lateral, flexion, extension) and an MRI (both not older than 6 months).

For hip, knee or shoulder surgeries, we need x-rays (not older than 6 months).

You can send us your images and documents via mail or (images in Dicom format) or you will use our upload system. Please contact your personal case manager for instructions how to send your data.

Depending on the surgery and your personal well-being, you should plan on staying for at least two weeks.

Due to hygienic and insurance reasons, this is not possible. We can organize transportation and accommodation in one of our partner hotels nearby the hospital.

Depending on your individual case and our surgeons diagnosis, we also offer this. The majority of patients travel back home without in-patient rehabilitation.

We do not direct bill insurance companies. However, many patients have been successful in seeking reimbursement from their insurance companies. Upon request, we will be happy to assist you as much as we can in this process by providing you with appropriate documentation to submit to your insurance.

An MRSA test is a simple nasal swab that checks for Methicillin resistant staphylococcus aureus, a type of staph bacteria that is resistant to most antibiotics. Without a negative test result, we cannot admit you into our hospital.

Please bring comfortable yet sturdy slippers you can wear in the hospital. You should also keep in mind, that you will need a converter for electrical equipment.

Our taxi will pick you up and bring you to your hotel.

We will remain in communication with you and provide follow up documentation to assist your local doctor in regards to medication and therapies. If you have any questions after your surgery, we are always just a phone call or an email away.